privacy policy

Last updated: January 13, 2026


At The Grand Chauffeur, your privacy and trust are our highest priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and booking platform. We are committed to providing a safe, luxurious, and family-friendly transportation experience.

Information we collect

When you book or interact with The Grand Chauffeur, we may collect the following information:

  • Contact Information: Name, phone number, email address
  • Reservation Details: Pickup and drop-off locations, dates, times, vehicle preferences
  • Payment Information: Credit card details (processed securely; we do not store full card numbers)
  • SMS Consent: If you opt in to receive service-related text messages
  • Website Usage Data: IP addresses, browser type, device information, and interactions with our website

how we use your information

We use your information to:

  • Provide transportation services tailored to your preferences
  • Confirm and manage reservations, including any changes or cancellations
  • Communicate important updates via email or SMS (if you opt in)
  • Process payments securely
  • Improve our website, services, and customer experience

sMS communications

If you choose to opt in for SMS messages, The Grand Chauffeur may send service-related messages, including:

  • Reservation confirmations
  • Pickup reminders and updates
  • Post-trip follow-ups

Message frequency may vary, typically up to three (3) messages per trip. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at [email protected].

Important: Mobile opt-in, SMS consent, and phone numbers collected for SMS purposes will not be shared with any third party or affiliates for marketing purposes.

how we protect your information

We take the security of your personal information seriously:

  • Payment information is processed through secure, PCI-compliant gateways
  • Personal data is stored securely and accessible only to authorized personnel
  • We employ technical and administrative safeguards to protect against unauthorized access, use, or disclosure

sharing your information

We do not sell or share your personal information with third parties for marketing purposes. Your information may be shared only in the following limited circumstances:

  • With service providers necessary to fulfill your reservation
  • As required by law or legal process
  • To protect the rights, property, or safety of The Grand Chauffeur, our guests, or others

children’s privacy

The Grand Chauffeur services are intended for adults arranging transportation for themselves or families. We do not knowingly collect personal information from children under 13 without parental consent.

access & update

You may review, update, or request deletion of your personal information at any time by contacting us at [email protected].

changes to this privacy policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page. Continued use of our services constitutes acceptance of the updated policy.

contact us

If you have questions about this Privacy Policy or your personal information, please contact:

The Grand Chauffeur
📧 [email protected]
📞 (407) 707-1010


THE GRAND CHAUFFEUR
Exclusively Pleasant

+1 (407) 707-1010
[email protected]

111 N Orange Ave, Suite 800
Orlando FL, 32801

Toll-Free: +1 (888) 839-3585